Industrial Video Surveillance Specialists - 1.888.410.2447
Home Products Products by Part No. About Opticom Contact Us Support CCTV Guide / Tools   Applications:   - Pulp & Paper Mills   - Sawmills   - Car Wash Facilities   - Mines & Quarries   - Aggregate/Gravel Pits   - Manufacturing Plants   - Process Monitoring   - Oilfield Facilities   - Gas Plants   - Refineries   - Pipelines   - Ports & Dockyards   - Agriculture   - Research Facilities   - Military Installations   - Airports   - Railways & Rail Yards		Client Support... We pride ourselves in maintaining the highest level of customer service and support. Our products carry warranties equal to or better than the normal industry standards. For general warranty enquiries or technical support: Email info@opticomtech.com or Call 1-888-410-2447 Warranty Repairs Please check original invoices to determine warranty period. All products carry a minimum 1 Year Repair Warranty. All warranty returns must have an RMA (Returned Merchandise Authorization) number. This number ensures quick and accurate processing of returned goods at our warehouse, and rapid repair or replacement. Email Customer Service or call 1-888-410-2447 to receive an RMA number. Please have your invoice number ready. RMA numbers must be clearly displayed on the front of the return shipping box. Please follow the shipping directions on the RMA form. We are not responsible for returns lost or damaged in shipment. We are unable to accept returns on any merchandise that has been modified from the original "as shipped" condition. Returned merchandise should be shipped in the original carton including all packing materials and instruction manuals. Returns not meeting the above conditions may be subject to restocking fees. Software, books, manuals, clearance items, and videotapes are not returnable except for replacement if defective. Shipping & handling charges are non-refundable. Shipping Policy   CANADA Canadian orders are shipped ground service using the clients'designated courier account or at Opticom's discretion if not specified. All shipping costs are at the customer's expense unless prior arrangement is made.   UNITED STATES US orders are normally shipped UPS Intl. Economy service at the customer's expense unless prior arrangement for alternate method/cost is made. All duties, fees and applicable taxes are the responsibility of the purchaser unless otherwise arranged with Opticom.   INTERNATIONAL SHIPPING International orders are shipped FOB Vancouver. All import duties, brokerage fees and applicable taxes are the responsibility of the purchaser.   For shipping rates and services, please email Customer Service or call direct 1-604-569-3240.
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